Provider Notifications

Welcome to Provider Notifications — an online resource where providers can find the latest news and updates about HPSM. In March 2026, notifications switched to a fully digital blog format. To read notifications prior to March 1, 2026, go to the Notification Archive.

Use MCG Clinical Guidelines for Medical-Necessity Reviews

Good news: HPSM recently invested in MCG’s CMS Guidelines, and we want to share them with you. MCG’s Clinical Guidelines support medical-necessity reviews of health service requests, and they are now accessible to contracted network providers. This resource helps providers ensure prior authorizations meet medical necessity.

To access this resource:

  1. Visit the MCG care guidelines web page. Read the declaimer and accept the terms and conditions.
  2. Complete the User Information form.
  3. Complete the verification process to continue.
  4. Select the arrow icon to expand the list of guidelines in the content group.
  5. Select the guideline you wish to view.

Please note because these are a protected intellectual property of MCG, this resource cannot be printed. 

A note about correction requests: Providers can check prior authorization requests or the status of a correction request through the HPSM Provider Portal. The timeliness requirement for correction requests is 14 calendar days.