COVID-19 Resources for Providers
Cultural and linguistic services
HPSM is committed to delivering culturally and linguistically appropriate services to all eligible members with limited English proficiency or sensory impairment. We therefore offer free phone, video and American Sign Language services provided
by professionally trained interpreters (in-person interpreter services are suspended until further notice). Understanding these services will help you meet regulatory requirements and provide quality care to your
Types of interpreter services: phone and video
HPSM partners with Certified Languages International (CLI) to offer HPSM members phone and video interpreting services in more than 200 languages. Language interpreters are available 24 hours a day, 7 days a week for both in-person office visits and telemedicine
Translated material and alternate formats
HPSM provides at no cost upon request:
- Written materials in the member's preferred language (English, Spanish, Chinese and Tagalog)
- Materials in alternate formats, such as large print, Braille or audio
To request our materials in another language or alternate format please contact Provider Services.
HPSM can provide an office-based training session to discuss how to identify and address the linguistic needs of patients whose English proficiency is limited. This includes the use of tools and services available to HPSM providers and members.
- How to identify language needs
- How to work effectively with interpreters
- How to identify and assist patients with low literacy skills
Practical Guide to Culturally Competent Care
Physicians, physician assistants and nurse practitioners can earn CME credit by completing an online course:
Call Health Education at 650-616-2165 to ask about language services.