COVID-19 Resources for Providers

Working with HPSM

HPSM Remains Open

To support essential services during the shelter-in-place directive, HPSM will remain open. However, we have a reduced and largely remote (telecommuting) staff. Please note: 

  • We are closed to onsite visits (either at provider offices or at HPSM’s office).    
  • Please hold Provider Dispute Resolution requests (PDRs) and paper claims until further notice.  
  • Please submit claims electronically through eHEALTHsuite. Get more information on electronic claims
  • Timely filing requirements will be lifted until further notice. Please monitor HPSM’s website for updates. 

Changes to office hours? Let us know.

Sharing this information with us will help us continue to connect members to necessary services. 

Please send any changes/updates to your hours of operation or staffing capacity to HPSM Provider Services at You can also use our Update My Information page to submit any changes electronically.