CareAdvantage Dual Eligible Special Needs Plan (D-SNP) 2024
Member Language Services
If your Primary Care Provider (PCP) or specialist does not speak your language, HPSM can help. We have free interpretation services so you can talk to each other. You can get phone and video interpreters for all routine in-person and telemedicine visits. All you need to do is ask your doctor to call one. In special cases, an interpreter can go to the visit with you.
Ask for an interpreter
- Call 1-866-880-0606 or 650-616-2174 Monday–Sunday 8:00 a.m. to 8:00 p.m.
- TTY: 1-800-735-2929 or dial 7-1-1
It’s much better to have an interpreter translate for you instead of family or friends because they are:
- Experts at translating one language into another
- Trained to understand complex health information
- Legally barred from telling others what you say
Ask for a sign-language interpreter
Members with hearing impairments can get an American Sign Language (ASL) interpreter. They will go with you to your doctor’s visit at no cost. Call 1-800-735-2929 or dial 7-1-1 at least five days before your doctor's visit.
Languages
Our phone interpreters speak more than 200 languages. Plus, our written materials are available in English, Spanish, Chinese, and Tagalog. These are the five most common languages spoken in San Mateo County. Contact us to get free written materials in your preferred language.
New address or contact information?
If you move and/or change your contact information (phone number, email), you must tell both HPSM and either the San Mateo County Human Services Agency at 1-800-223-8383 or Social Security Administration at 1-800-772-1213. This will ensure that you continue to get important information about your Medi-Cal coverage status.
To report your new information with HPSM, you can log in to the Member Portal or call the number below if you need assistance.
CareAdvantage Unit
Toll free: 1-866-880-0606
Local: 650-616-2174
TTY: 1-800-735-2929 or dial 7-1-1
Phone hours: Monday–Sunday 8:00 a.m. to 8:00 p.m.
Office hours: Monday–Friday 8:00 a.m. to 4:00 p.m.
Email: CustomerSupport@hpsm.org
CareAdvantage Dual Eligible Special Needs Plan (D-SNP) is a health plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees. Limitations and restrictions may apply. For more information, call the CareAdvantage Unit or read the CareAdvantage D-SNP 2024 Member Handbook.
Benefits and co-pays may change on January 1 of each year.
If you speak other languages other than English, language assistance services, free of charge, are available to you. Call 1-866-880-0606 (TTY: 1-800-735-2929 or dial 7-1-1). ( Download this statement in multiple languages.)
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Page updated November 1, 2023