CareAdvantage Members

Quality Improvement (QI)

Learn about HPSM's QI program

New address or contact information?

If you move and/or change your contact information (phone number, email), you must tell both HPSM and either the San Mateo County Human Services Agency at 1-800-223-8383 or Social Security Administration at 1-800-772-1213. This will ensure that you continue to get important information about your Medi-Cal coverage status.

To report your new information with HPSM, you can log in to the Member Portal or call the number below if you need assistance.

Log in to the Member Portal

CareAdvantage Unit

Toll free: 1-866-880-0606
Local: 650-616-2174
TTY: 1-800-735-2929 or dial 7-1-1

Phone hours: Monday–Sunday 8:00 a.m. to 8:00 p.m.
Office hours: Monday–Friday 8:00 a.m. to 4:00 p.m.
Email: CustomerSupport@hpsm.org

CareAdvantage Dual Eligible Special Needs Plan (D-SNP) 2023

Member Materials

All materials are available in HPSM's threshold languages: English, Spanish, Chinese and Tagalog. If you need materials in any other language, you can request them by contacting the CareAdvantage Unit:

CareAdvantage Unit

Toll free: 1-866-880-0606
Local: 650-616-2174
TTY: 1-800-735-2929 or dial 7-1-1

Phone hours: Monday–Sunday 8:00 a.m. to 8:00 p.m.
Office hours: Monday–Friday 8:00 a.m. to 4:00 p.m.
Email: CustomerSupport@hpsm.org

Handbooks and Directories

 
CareAdvantage D-SNP 2023 Provider Directory (6154 KB)
 
CareAdvantage D-SNP 2023 Member Handbook (3427 KB)
 
CareAdvantage D-SNP 2023 Summary of Benefits (842 KB)

Forms

 
CareAdvantage Disenrollment Form (314 KB)
 
CareAdvantage D-SNP 2023 Enrollment Form (269 KB)
 
Direct Member Reimbursement Form (126 KB)
 
Member Change of Address Form (81 KB)
 
Health Risk Assessment (HRA) Form (709 KB)
 
Confidential Member Complaint Form (178 KB)
 
Primary Care Provider Change Form (79 KB)
 
Appointment of Representative Form (93 KB)
 
Advanced Health Care Directive (240 KB)
 
Protected Health Information Request Form (153 KB)

Notices and Announcements

 
CareAdvantage D-SNP 2023 Annual Notice of Changes (333 KB)
 
Member Rights in the Complaint Process (142 KB)
 
Notice of Changes to the CareAdvantage D-SNP 2023 ANOC (613 KB)
 
Notice of Changes to the CareAdvantage D-SNP 2023 Evidence of Coverage (612 KB)

Member Newsletter

CareAdvantage HEALTHmatters Summer 2023 Sep 8, 2023

CareAdvantage Dual Eligible Special Needs Plan (D-SNP) is a health plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees. Limitations and restrictions may apply. For more information, call the CareAdvantage Unit or read the CareAdvantage 2023 Member Handbook.

Benefits and co-pays may change on January 1 of each year.

If you speak other languages other than English, language assistance services, free of charge, are available to you. Call 1-866-880-0606 (TTY: 1-800-735-2929 or dial 7-1-1). ( Download this statement in multiple languages.)

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Page updated October 1, 2022