CareAdvantage Cal MediConnect Plan (Medicare-Medicaid Plan) 2021

Contact the CareAdvantage Unit

Contact the CareAdvantage Unit for personal assistance with your benefits, questions, or concerns, and to request coverage decisions. For information about enrollment or eligibility, call a licensed CareAdvantage Medicare Specialist. Our staff members speak Spanish, Tagalog, Chinese, and Russian. In addition, we use phone interpreters to assist members in other languages.

CareAdvantage Unit

Toll free: 1-866-880-0606
Local: 650-616-2174
TTY: 1-800-735-2929 or dial 7-1-1

Monday–Sunday 8:00 a.m. to 8:00 p.m.

Email: CustomerSupport@hpsm.org

Eligibility & Enrollment Assistance

For information, call a licensed CareAdvantage Medicare Specialist

Toll free: 1-888-252-3153 Local: 650-616-1500

TTY: 1-800-735-2929 or dial 7-1-1

Hours: Monday–Friday 9:00 a.m. to 6:00 p.m.

Visit Us in Person

For the safety all HPSM members and employees, and to comply with public health guidelines, our office is closed for in-person meetings during the COVID-19 pandemic. However, HPSM is committed to serving your needs during this crisis.


CareAdvantage Cal MediConnect Plan (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees. Limitations and restrictions may apply. For more information, call the CareAdvantage Unit or read the CareAdvantage Member Handbook.

Benefits and co-pays may change on January 1 of each year.

If you speak other languages other than English, language assistance services, free of charge, are available to you. Call 1-866-880-0606 (TTY: 1-800-735-2929). (Download this statement in multiple languages.)

H7885_MMP_15129_01_21_EN_M Accepted

Page updated December 28, 2020