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Member Survey
This is a survey about your experience getting information about your health benefits from the Health Plan of San Mateo (HPSM). We need your opinion on how we can improve our service in sending
you important information, and in giving you information when you contact us.
Please use this survey to tell us about your past experience getting information from us, and contacting us for information about your benefits.
This survey also includes questions about using a computer, or other electronic device, to look for and receive information.
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This is a confidential survey. The information we get from you will not be shared, and it will not affect the service we provide you.
If you have any questions about this survey you can call the following:
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| Members of Medi-Cal, Healthy Families, Healthy Kids, HealthWorx and ACE participants. |
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| HPSM Member Services |
1.800.750.4776 or 650.616.2133
Monday through Thursday, 8 a.m. to 6 p.m.
and Friday from 9:30 a.m. to 6 p.m
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| CareAdvantage members |
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| CareAdvantage Unit |
1.866.880.0606 or 650.616.2174
Monday through Sunday 8 a.m. to 8 p.m.
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Thank you for your time in completing this survey.
Carolyn Thon
Director of Member Services and Outreach
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