Claims
Contact HPSM’s Claims Department for assistance by Email
or by phone: 650-616-2056. Confirmation e-mail delivered within one day.
Hours of Operation:
Monday, Tuesday, Thursday, and Friday: 8:00 a.m. to 5:00 p.m.
Phones closed for lunch: Noon to 1:30 p.m.
Wednesday: 8:00 a.m. to 12:00 p.m.
Please Note:
eHEALTHsuite is not available Thursdays from 6:00 p.m. to 8:00 p.m. due to weekly system maintenance.
Please Note:
eHEALTHsuite is not available Sundays from 9:00 a.m. to 10:00 a.m. due to weekly system maintenance.
For Member Eligibility
Call Provider Services: 650-616-2106
Resources and Tips for Submitting Claims
Provider Dispute Resolution