If you have a problem with your medical or prescription coverage, or have a complaint about the quality of
service at a doctor’s office, or service from HPSM, contact us about your situation. Your HPSM coverage will
not be affected by your complaint.
- In some cases we can resolve your concern within 24 hours
- If your situation is not resolved within 24 hours, the Grievance and Appeals coordinator will
start a formal process to reach a solution
- Learn more about this process: Members Rights and Steps in the Complaint Process