Problems & Complaints

If you have a problem with your medical or prescription coverage, or have a complaint about the quality of service at a doctor’s office, or service from HPSM, contact us about your situation. Your HPSM coverage will not be affected by your complaint.

• In some cases we can resolve your concern within 24 hours
• If your situation is not resolved within 24 hours, the Grievance and Appeals coordinator will start a formal process to reach a solution
• Learn more about this process: Members Rights and Steps in the Complaint Process

Contact us through one of these ways:

	Call		The Grievance and Appeals Coordinator: 650-616-2850 or 1-800-576-7227
	or		Member Services: 650-616-2133 or 1-800-750-4776
	Online		Complete the online complaint form
	Fax		A written complaint to 650-829-2002 Attention: Grievance and Appeals
	Mail		Attention: Grievance and Appeals Health Plan of San Mateo 701 Gateway Blvd., Suite 400 South San Francisco, CA 94080